Question 1

What payment types do you take?

Accepted Answer

We accept Paypal and all major credit cards via PayPal

Question 2

What size SD card / USB Stick do I need for map update?

Accepted Answer

You can find the required SD card / USB stick size in each product description. The software should be unzipped using WinZip or an equivalent program using a Windows Laptop/PC.

Question 3

Do you accept returns?

Accepted Answer

As the items we sell are software - we do not offer returns. This is not to say that we won't help you with any issues you may have, all you need is to contact us.

Question 4

How soon will I receive my item?

Accepted Answer

Orders are sent within 24 hours, but usually much quicker than this. Please ensure you add your email address on the last step of the checkout.

Question 5

I need help with installing the map updates

Accepted Answer

Please read the instructions carefully and make sure you use Windows PC, if you are still facing problems - please contact our support.

Question 6

I haven't received my files by Email

Accepted Answer

Please check your spam folder as they can sometimes end up in there. If you still haven't received them after 24 hours, please send me a message.

Question 7

How can I be sure that the update will work for my car?

Accepted Answer

To make sure that it will work we always require to send 17 digit car VIN number, it can be found in vehicle registration document.

Mercedes NTG3.5 COMAND Europe V11 map update

Description

FAQ

What payment types do you take?

What size SD card / USB Stick do I need for map update?

Do you accept returns?

How soon will I receive my item?

I need help with installing the map updates

I haven't received my files by Email

How can I be sure that the update will work for my car?

Mercedes NTG3.5 COMAND Europe V11 map update

Description

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Mercedes COMAND NTG5 NTG5s2 Southeast Asia V9 map update

FAQ

What payment types do you take?

What size SD card / USB Stick do I need for map update?

Do you accept returns?

How soon will I receive my item?

I need help with installing the map updates

I haven't received my files by Email

How can I be sure that the update will work for my car?