Question 1

What payment types do you take?

Accepted Answer

We accept Paypal and all major credit cards via PayPal

Question 2

What size SD card / USB Stick do I need for map update?

Accepted Answer

You can find the required SD card / USB stick size in each product description. The software should be unzipped using WinZip or an equivalent program using a Windows Laptop/PC.

Question 3

Do you accept returns?

Accepted Answer

As the items we sell are software - we do not offer returns. This is not to say that we won't help you with any issues you may have, all you need is to contact us.

Question 4

How soon will I receive my item?

Accepted Answer

Orders are sent within 24 hours, but usually much quicker than this. Please ensure you add your email address on the last step of the checkout.

Question 5

I need help with installing the map updates

Accepted Answer

Please read the instructions carefully and make sure you use Windows PC, if you are still facing problems - please contact our support.

Question 6

I haven't received my files by Email

Accepted Answer

Please check your spam folder as they can sometimes end up in there. If you still haven't received them after 24 hours, please send me a message.

Question 7

How can I be sure that the update will work for my car?

Accepted Answer

To make sure that it will work we always require to send 17 digit car VIN number, it can be found in vehicle registration document.

Mercedes map update pin code

COMAND NTG4.5 NTG4.7 Australia New Zealand V11 2020 MAP update

COMAND NTG4.5 NTG4.7 EUROPE V20 2022/2023 MAP update

COMAND NTG4.5 NTG4.7 Japan V12 2020 MAP update

COMAND NTG4.5 NTG4.7 Southeast Asia V11 2019 MAP update

COMAND NTG5 NTG5s2 Europe 2022 V15 map update

COMAND NTG5s1 Africa Middle East 2022 V10 navigation map update

COMAND NTG5s1 Australia/New Zealand 2022 V10 navigation map update

COMAND NTG5s1 Europe 2022 V16 navigation map update

COMAND NTG5s1 North America 2023 V17 navigation map update

COMAND NTG5s1 Southeast Asia 2021 V9 navigation map update

Mercedes COMAND NTG5 NTG5s1 Japan 2022 V10 map update

Mercedes COMAND NTG5 NTG5s2 Australia New Zealand 2020 V10 map update

Mercedes COMAND NTG5 NTG5s2 Japan 2022 V10 map update

Mercedes COMAND NTG5 NTG5s2 North America 2022 V15 map update

Mercedes COMAND NTG5 NTG5s2 Southeast Asia V9 map update

Mercedes COMAND ONLINE NTG5 NTG5s2 AFRICA MIDDLE EAST V9 2021 MAP update

FAQ