BMW SGATE ENCS AIR account
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FAQ
What size SD card / USB Stick do I need for map update?
You can find the required SD card / USB stick size in each product description. The software should be unzipped using WinZip or an equivalent program using a Windows Laptop/PC.
Do you accept returns?
As the items we sell are software - we do not offer returns. This is not to say that we won't help you with any issues you may have, all you need is to contact us.
How soon will I receive my item?
Orders are sent within 24 hours, but usually much quicker than this. Please ensure you add your email address on the last step of the checkout.
I need help with installing the map updates
Please read the instructions carefully and make sure you use Windows PC, if you are still facing problems - please contact our support.
I haven't received my files by Email
Please check your spam folder as they can sometimes end up in there. If you still haven't received them after 24 hours, please send me a message.
How can I be sure that the update will work for my car?
To make sure that it will work we always require to send 17 digit car VIN number, it can be found in vehicle registration document.