What payment types do you take?

We accept Paypal and all major credit cards via PayPal

What size SD card / USB Stick do I need for map update?

You can find the required SD card / USB stick size in each product description. The software should be unzipped using WinZip or an equivalent program using a Windows Laptop/PC.

Do you accept returns?

As the items we sell are software - we do not offer returns. This is not to say that we won't help you with any issues you may have, all you need is to contact us.

How soon will I receive my item?

Orders are sent within 24 hours, but usually much quicker than this. Please ensure you add your email address on the last step of the checkout.

I need help with installing the map updates

Please read the instructions carefully and make sure you use Windows PC, if you are still facing problems - please contact our support.

I haven't received my files by Email

Please check your spam folder as they can sometimes end up in there. If you still haven't received them after 24 hours, please send me a message.

How can I be sure that the update will work for my car?

To make sure that it will work we always require to send 17 digit car VIN number, it can be found in vehicle registration document.

How to determine which NTG system is your Mercedes equipped with?

These tables will help to find out which NTG (New Telematics Generation) system your car has

Model/NTG	NTG 3	NTG 3.5
Model 216	As of market launch	As of 01.09.2009 (YoM09) except CODE 498 (Japan version)
Model 221	As of market launch	As of 01.09.2009 (model refinement package 09) except CODE 498 (Japan version)

Model/NTG	NTG 4	NTG 4.5	NTG 5 Star 1
Model 117		As of market launch	As of 03.11.2014 (YoM 14/2)
Model 156		As of market launch
Model 166		As of market launch	Model 166.0 as of 22.06.2015 (facelift 15) Model1 66.8 as of 14.12.2015 (facelift 15)
Model 172		As of market launch
Model 176		As of market launch
Model 197	As of market launch
Model 204.0/2	As of market launch	As of 01.03.2011 (model refinement package 11)
Model 204.3		As of market launch
Model 204.9	As of market launch	As of 01.06.2012 (model refinement package 12)
Model 207	As of market launch	As of 01.07.2011 in the following vehicles: with CODE 512 (COMAND APS with DVD changer), with CODE 526 (COMAND with single DVD drive (without navigation)), with CODE 527 (COMAND APS with single DVD drive (with navigation)) or with CODE 528 (COMAND incl. DVD changer) As of 01.06.2012 in the following vehicles: with CODE 510 (Audio 20 with CD changer) or with CODE 523 (MB Audio 20 radio)	As of 02.03.2015 (YoM 15/0)
Model 212	As of market launch	As of 01.07.2011 in the following vehicles: with CODE 512 (COMAND APS with DVD changer), with CODE 526 (COMAND with single DVD drive (without navigation)), with CODE 527 (COMAND APS with single DVD drive (with navigation)) or with CODE 528 (COMAND incl. DVD changer) As of 01.06.2012 in the following vehicles: with CODE 510 (Audio 20 with CD changer) or with CODE 523 (MB Audio 20 radio)	As of 02.03.2015 (YoM 15/0)
Model 218.3	As of market launch	As of 01.07.2011 in the following vehicles: with CODE 512 (COMAND APS with DVD changer), with CODE 526 (COMAND with single DVD drive (without navigation)), with CODE 527 (COMAND APS with single DVD drive (with navigation)) or with CODE 528 (COMAND incl. DVD changer) As of 01.06.2012 in the following vehicles: with CODE 510 (Audio 20 with CD changer) or with CODE 523 (MB Audio 20 radio)	As of 01.09.2014 (model refinement package 14)
Model 218.9		As of market launch	As of 01.09.2014 (model refinement package 14)
Model 231		As of market launch
Model 242		As of market launch	As of 03.11.2014 (model refinement package 14)
Model 246		As of market launch	As of 03.11.2014 (model refinement package 14)
Model 292			As of market launch

Model/NTG	NTG 5 Star 2	NTG 5.5
Model 190	As of market launch
Model 205	As of market launch
Model 213		As of market launch
Model 217	As of market launch
Model 222	As of market launch
Model 253	As of market launch

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